Refund Policy
Last updated: August 26, 2026.
1. Nature of the product
ShipForge's Founding Beta offers are services, not downloadable source code: the Launch Doctor Review, the Store Launch Pack, and the Bundle. A review or deliverable is produced for you by our team with human verification. Checkout is not yet live; when it is, you will pay for a service that is delivered, not a software license.
2. Refund before work begins
You may request a full refund within 14 days of purchase before our team has begun your review or produced any deliverable. In this window you can email hello@shipforgeai.dev from the address that made the purchase and we will refund in full through Lemon Squeezy.
3. After work has begun
Once our team has begun your review or delivered your report, we do not offer a general "change of mind" refund, because the service has been performed. We do offer refunds for:
- Material product defects we cannot fix within a reasonable time after you report them.
- Duplicate charges or transactions clearly made in error.
- Failed delivery — your report or deliverable was not produced or delivered after the purchase.
- Rights required by applicable consumer law, including the mandatory statutory rights that apply to you in your country of residence. Nothing in this policy overrides those rights.
4. One re-scan included
Each paid review includes one re-scan request. If you fix the findings we reported, you may request one re-scan so we can re-verify and issue a verification receipt. This is included in the service price; additional re-scans, if offered later, will be stated at the time of purchase. During Founding Beta, the re-scan is performed by your reviewer — not an automated self-serve route.
5. How to request a refund
Email hello@shipforgeai.dev from the address on the order, with the order number and a short reason. We usually reply within 2 business days. Approved refunds are processed by Lemon Squeezy within 5–10 business days.
6. Anti-abuse
Refund requests that appear to be part of a pattern of "download then refund" behaviour, or that follow attempts to bypass Quality Gate, licensing, or entitlement checks, may be declined.